Mobile / Live
This page covers every money operation your 89db1 account handles — funding your balance, moving winnings back to your wallet, and completing the identity check that keeps your account active. We have configured three local mobile wallet routes here: Nagad, Rocket and Upay. Each one sits inside the cashier section of your account, reachable after login from the wallet icon in the top menu.
Your money and account data sit behind several layers of protection that run automatically every time you log in or move funds. We do not store your full wallet credentials on our side — the connection between your Nagad, Rocket or Upay account and ours uses a tokenised handshake so the actual wallet PIN never travels through our system.
Always confirm you are on 89db1 before entering account credentials or initiating a wallet transfer. The address bar is the one check that protects against phishing. Bookmark the correct address after your first login so you do not rely on links.
We ask for a government-issued ID at the verification stage to confirm the account belongs to you. This step prevents someone else from accessing your balance or submitting a withdrawal request. Completing it also removes any hold that may apply to your first payout.
The Nagad, Rocket or Upay number you register for withdrawals must match the number on your account. We cross-check this before releasing any payout. If you need to update your registered wallet number, use the account settings page and follow the re-verification prompt shown there.
Our support team handles transaction queries through the Help section inside your logged-in account. For any delayed deposit or withdrawal, open a ticket with your transaction reference and wallet number. The team reviews the record and responds through the same channel.
Every deposit and withdrawal between your wallet and your 89db1 account generates a reference number on both sides. Your wallet app records a transaction ID at the moment of transfer; your account history records the same movement under a matching internal reference.
Your Nagad, Rocket or Upay app shows a transaction ID immediately after a successful transfer. Your 89db1 account history lists the same movement with an internal reference. Note both numbers — they are what support needs if you open a query about a specific payment.
Account history uses three labels: Pending means the payment is in transit; Completed means the balance has been updated; Under Review means the transaction is being checked manually. Pending status on a deposit usually clears once the wallet network confirms the transfer at their end.
Log in and open the wallet icon in the top menu. Select Transaction History to see every deposit and withdrawal in date order. You can filter by date range or transaction type. This view is the record of your account balance movements and is updated in real time.
Hold onto the wallet confirmation screenshot and the wallet transaction ID for at least the current calendar month. If a deposit does not appear in your account history within the expected window shown on the cashier screen, submit both pieces of evidence through the Help section.
We have set up three mobile wallet routes for deposits and withdrawals: Nagad, Rocket and Upay. Each wallet is accessible from the cashier section of your account. Nagad is the route most of our Bangladesh account holders use for day-to-day funding — the transfer flow in the Nagad app maps directly to the fields shown in our cashier.
Nagad is configured as the primary wallet deposit route. Open the cashier, select Nagad, enter the amount, and complete the transfer in your Nagad app using the reference shown on screen.
Rocket (DBBL mobile banking) is available for both deposits and withdrawals. Select Rocket in the cashier, enter the amount, and confirm through your Rocket menu using the agent number and reference provided.
Upay connects through the UCB wallet interface. Select Upay in the cashier section, enter your deposit amount, and approve the transfer inside your Upay app. Your balance updates once the network confirms the payment.
Verification is how we confirm the account is yours and protect your balance from unauthorised access. Without it, withdrawal requests are held until the check is complete — so finishing verification early removes friction later. We ask for a national ID card or passport, and sometimes a wallet ownership confirmation. The process runs through the secure upload section inside your account.
Have your national ID card or passport ready. The document must be valid and the name must match the one on your 89db1 account. A blurry or cropped image will be returned for re-submission, so photograph in good light.
Log in and go to the verification section under account settings. Upload a clear image of the front of your ID. If a second document is required, the screen will prompt you — follow the instructions shown there.
If we need to confirm your Nagad, Rocket or Upay number belongs to you, the verification screen will show the step. This usually involves confirming the registered name matches your account name — no separate form is needed.
Verification status updates in your account dashboard. Once confirmed, the hold on withdrawal requests is lifted automatically. If your submission is returned, the reason is shown in the dashboard and you can re-upload immediately.
Moving your account balance to your wallet starts from the cashier section — the same place you deposit. Open the cashier after login and select the withdrawal tab. Before you start, confirm that your account verification is complete, because unverified accounts cannot process outgoing payments.
Log in and go to the cashier section. Select the withdrawal tab. Confirm your account verification status is shown as complete — the screen will indicate if a step is still outstanding before you proceed.
Select Nagad, Rocket or Upay — whichever is registered on your account. The registered wallet number is displayed for you to confirm. If the number needs updating, go to account settings first and complete the re-verification step shown there.
Type the amount within the limits shown on screen, then confirm the submission. Your account balance reduces immediately and the transaction appears as Pending in your history. You will see the reference number on the confirmation screen — note it down.
Once the transfer completes, your Nagad, Rocket or Upay app will show the incoming credit and the status in your account history will update to Completed. If the status stays at Pending beyond the window shown on the cashier screen, contact support with your reference number.
Funding your account takes a few steps inside the cashier, then a transfer inside your chosen wallet app. We support Nagad, Rocket and Upay for deposits — all three are in the cashier menu after you log in. Pick the wallet already on your phone so the transfer flow feels familiar.
Log in to your account and tap the wallet icon in the top menu. Select the deposit tab. The cashier lists your available wallet routes: Nagad, Rocket and Upay. The screen also shows any current minimum amount for the route you choose.
Tap your wallet — Nagad, Rocket or Upay — and type the amount you want to add. The cashier then displays the agent number or payment reference you need for the next step. Do not close this screen until you have completed the transfer.
Open your Nagad, Rocket or Upay app. Use the agent number and reference shown in the cashier to send the payment. Confirm the amount matches what you entered in the cashier. Your wallet app will show a confirmation once the transfer is sent.
Return to your 89db1 account and check your balance. For most wallet transfers the balance updates shortly after the wallet network confirms. If the balance has not updated, go to Transaction History, find the Pending entry and use the reference to contact support.
Below are the questions we hear most often about depositing, withdrawing, verifying an account and sorting out a delayed transaction. Each answer reflects the current setup of our cashier and wallet routes.
We currently support Nagad, Rocket and Upay for deposits. All three appear in the cashier section after you log in. Select the wallet already on your phone, follow the amount and reference fields shown, and complete the transfer inside your wallet app. Availability depends on your local network and eligible region.
The most common cause is a mismatched reference number. Check that you entered the reference shown on the cashier screen exactly inside your wallet app. If it matches and the balance still has not updated, copy your wallet transaction ID and open a support ticket through the Help section inside your account.
Go to the cashier after login and select the withdrawal tab. Choose your registered wallet — Nagad, Rocket or Upay — enter the amount within the limits shown on screen, and confirm. The transaction appears as Pending in your history until the wallet network completes the transfer on their side.
A valid national ID card or passport is required. The name on the document must match your 89db1 account name exactly. Upload a clear, unobstructed image through the verification section under account settings. If a wallet ownership confirmation is also needed, the screen will show that step separately.
Your withdrawal wallet must be the one registered on your account. If you need to change it, go to account settings and follow the re-verification step shown there. The new wallet number is checked against your account name before any payout is processed. Contact support if you need help with this step.
Open your transaction history, locate the Pending withdrawal and note the internal reference number. Then open a support ticket through the Help section and include that reference along with your registered wallet number. Our team checks the record and responds through the same support channel inside your account.