Mobile / Live
When you open an account with 89db1, you share personal details with us — and this policy explains exactly what we do with them. Access to our platform depends on your local law and eligible regions; this policy applies to those who can lawfully use the service.
We collect the information you provide when creating an account — your name, contact details, and payment method choices such as Nagad, Rocket or Upay. We also record transaction history tied to your wallet activity so we can process deposits, handle queries and keep your account accurate. Technical data, including device type and session logs, is gathered automatically when you use the site. We use this information to run your account, respond to support requests and meet the obligations we have under applicable law. We do not sell your personal data to third parties. Where we share data — for example, with payment processors handling your Nagad or Rocket transactions — it is only to the extent needed to complete that service. We retain your data for as long as your account is active and for the period required under applicable rules after closure. Availability of this service, and the data-handling obligations that apply to us, depends on local law and eligible regions. If you are unsure whether this service is available where you are, review the eligibility conditions shown during account registration.
Transaction records from Nagad deposits are stored against your account for verification and dispute purposes.
Rocket payment data is processed only to complete your requested transaction and is not retained beyond operational need.
Upay wallet activity linked to your account is logged in your transaction history, visible after login.
Bank transfer references are kept on file to support account queries and are accessible through your account dashboard.
This policy covers data collected when you register, log in or update your account details. It applies to the registration form, account settings and identity verification steps shown in your account dashboard.
Payment activity — including Nagad transfers, Rocket deposits and Upay wallet use — falls within this policy. Records of those transactions are stored and accessible to you through your account history after login.
Data about how you browse our site, which game categories you open and session duration is captured for platform performance. This does not identify you personally beyond your logged-in session.
Once you leave our domain — including links to payment apps or external support tools — this policy no longer applies. Those third-party services operate under their own terms, which you should review directly.
You have practical control over the data we hold about you. Through your account dashboard, you can review the personal details on file and request corrections if something is wrong — for example, if your contact number or payment method label needs updating. If you want to know what data we hold, send a written request to our support address and we will respond within a reasonable time. For questions about how a specific transaction record appears in your history, our support team can pull up the relevant log and walk through it with you. Where local law allows, you may also request that we delete data no longer needed to run your account. Eligibility for data deletion depends on applicable rules in your region; we will confirm what is possible when you raise the request.
Log in and open Account Settings to see the personal details and transaction history we hold. Your Nagad, Rocket and Upay activity is listed there.
If your name, contact details or linked payment method is wrong, use the Edit option in Account Settings or contact support with the corrected information.
Send your question to our support address with your account ID. We will identify the relevant records and respond with what we can share under applicable rules.
For anything this policy does not clearly answer, reach out through the support channel in your account. We aim to respond to data queries directly, not with a template.
If you have a question about how we handle your data, the fastest path is through the support channel shown in your account after login. For formal written requests — such as data access or correction requests — use the email address below. Include your account ID so we can locate your records without delay.
The support link in your logged-in account connects you to our team directly. Use this for transaction queries or account data questions.
Send formal data requests to our support email address listed in the Contact section of your account. Include your account ID and the nature of your request.
Live chat is available through your account dashboard. It is the quickest route for straightforward questions about what data we hold or how to update your details.
We apply standard security practices to protect the data stored in your account. Connections to the site use encryption in transit; account access requires credentials you set at registration. Cookies are used to keep your session active and to understand how the site is used — you can manage cookie preferences through your browser settings. We do not use cookies to track you across unrelated third-party sites. Data retention follows the period required by applicable rules: active accounts retain full history; closed accounts are kept for the minimum period required before deletion.
Your account data — including payment method records for Nagad, Rocket and Upay — is stored on servers with access controls. Only authorised personnel can access individual records.
We use session cookies to keep you logged in and analytics cookies to understand site usage. No cookies are used to build advertising profiles or share data with ad networks.
Your account is protected by the credentials you set. If you suspect unauthorised access, update your password through Account Settings and contact support immediately.
To update personal details or request data deletion, go to Account Settings or contact support with your account ID. We confirm the outcome of every request in writing.
Common questions about how 89db1 handles your personal data, account records and your rights under this policy.
We collect the details you enter during registration — name, contact information and your chosen payment method, such as Nagad or Rocket. We also record session data automatically when you use the site. You can see what is on file in your account dashboard after login.
Yes. Your full transaction history — including Nagad deposits, Rocket transfers and Upay activity — is shown in your account after login. If a record looks incorrect, contact support with your account ID and we will check the log directly.
We share data only where necessary to run the service — for example, with the payment processor handling your Nagad or Rocket transaction. We do not sell personal data. Third-party processors are bound by their own data terms, which apply once the transaction leaves our system.
We keep your data for the period required under applicable rules after account closure. The exact retention period depends on local law and the nature of the data. You can request confirmation of the applicable period by contacting support with your account ID.
Open Account Settings after login and use the Edit option for the field you need to change. If the field is not editable directly, contact support with your account ID and the correct information. We update records and confirm the change once verified.
Access to the platform and the data-handling obligations that apply depend on your local law and eligible regions. If you can lawfully access the service from Bangladesh, this policy applies to your account. Check the eligibility conditions shown during registration if you are unsure.