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These terms set out the rules that apply when you open and use your 89db1 account — including how transactions through Nagad, Rocket and Upay work, what we expect from you, and what you can expect from us. Access to our platform depends on your local law and eligible regions; please read this page fully before you start.
By creating an account and using the 89db1 platform, you confirm that you have read and accepted these terms in full. They apply to every part of your account — from initial registration through to deposits made via Nagad, Rocket or Upay, wagers placed on any market, and any withdrawal request you submit. These terms do not override applicable local law; where a conflict exists, local law takes effect and your access may be restricted based on your eligible region. We may update these terms when our services change or when regulatory requirements shift. When we do, the revised version becomes active on the date shown at the top of this page. Continued use of your account after that date means you accept the updated terms. If you disagree with any change, you should stop using your account and contact support to close it. Transactions processed through Nagad, Rocket or Upay are subject both to these terms and to the individual conditions of those wallet providers. We are not responsible for delays or restrictions imposed by the wallet provider on their end. All account activity — including deposits, stakes and withdrawals — is logged and visible in your account transaction history.
Not everything connected to your 89db1 experience is governed by these terms alone. Some areas — like third-party wallet rules — sit outside our direct control. The table below clarifies what is and is not covered so you know where to look when a question comes up.
Your registration, login credentials, account status and any suspension or closure decision are fully governed by these terms. You are responsible for keeping your login details secure; we act on instructions from anyone who authenticates with your credentials.
Deposits and withdrawals processed through Nagad, Rocket or Upay are covered here for the 89db1 side of the transaction. The wallet provider's own terms apply on their side. Check your account transaction history for the status of any pending movement.
Game titles available in the lobby — including content from Pragmatic Play, PG Soft and Spadegaming — are subject to these terms for fairness and access. RTP figures are shown only where the game or studio exposes them directly; we do not publish figures that are not provider-sourced.
External links, wallet apps and any service not operated by 89db1 are outside the scope of this policy. We cannot accept responsibility for third-party content, outages or policy changes. Always check the relevant provider's terms directly.
These terms are not one-sided. You have clear, actionable rights that you can exercise through your account at any time. Your full transaction history — every deposit via Nagad, Rocket or Upay, every stake and every withdrawal — is available inside your account dashboard after login; you do not need to request it separately. If any detail on your account record is incorrect, you can raise a correction request directly through our support channel. We will review it and confirm the outcome in writing. If you believe a rule in these terms has been applied incorrectly to your account, you can open a formal query through the support page. Queries are handled in the order received; we aim to respond with a substantive answer, not a holding reply. You can also request a full account closure at any time — your transaction history remains accessible to you for a reasonable period after closure, as set out in the retention section of this policy.
Your complete transaction history is visible in your account dashboard at all times. No separate request is needed to see deposits, stakes or withdrawals linked to Nagad, Rocket or Upay.
If a name, contact detail or payment record looks wrong, contact support with the specific item you want corrected. We will confirm the change or explain why it cannot be made.
Any clause in these terms you are unsure about can be queried through the support page. We will give you a direct answer tied to the specific clause, not a generic reply.
You may close your account at any time by contacting support. Outstanding balances must be withdrawn first; wallet options shown at withdrawal include Nagad, Rocket and Upay where they are configured for your account.
If these terms raise a question you cannot answer from this page, our support team is here to help. Reach us through the channel that works for you — response times and availability are shown on the contact page in your account.
Open the chat widget from any page on the site. Use it for account-specific questions about how a term applies to your transaction or wallet status.
Send a detailed written query if your question involves a transaction record, a correction request or a formal policy dispute. We respond with a written confirmation you can keep.
The help section inside your account dashboard covers the most common terms questions — wallet linking for Nagad, Rocket and Upay, withdrawal status and account detail changes.
We apply these terms consistently across every account. How we store your data, manage cookies, secure your account and handle retention are all part of how this policy works in practice — not separate concerns.
Account and transaction data — including payment records for Nagad, Rocket and Upay — is stored securely and used only for the purposes described in these terms. We do not sell or share it with unrelated third parties. Your data is tied to your account, not to any marketing profile.
We use cookies to keep your session active and to remember account preferences between visits. You can review and manage cookie settings through your browser at any time. Disabling certain cookies may affect account functionality but will not affect your transaction records.
Your account is protected by login credentials you set at registration. We recommend using a unique password you do not use elsewhere. If you suspect unauthorised access, contact support immediately — do not wait for a transaction to appear; act as soon as you notice anything unusual.
Transaction records and account data are retained for the period required under applicable law and as needed to resolve any open disputes. After account closure, you may request confirmation of what is retained and for how long by contacting support in writing.
The questions below cover what we hear most often about how these terms apply to real account situations at 89db1.
Yes. Any deposit or withdrawal processed through Nagad, Rocket or Upay on your 89db1 account is subject to these terms on our side. The wallet provider's own conditions also apply on their side. Check your account transaction history for the current status of any movement.
The updated version takes effect on the date shown at the top of this page. We will notify you through your registered contact details where practical. Continuing to use your account after that date means you accept the changes. If you do not agree, contact support to close your account.
Yes. Your full transaction history is available inside your account dashboard after login. It covers every deposit, stake and withdrawal, including those made via Nagad, Rocket or Upay. No separate request to support is required to view it.
Contact support with the specific detail you want corrected — name, contact information or a payment record. We will review it and confirm the outcome or explain why the change cannot be made. Written confirmation is provided for all correction outcomes.
Yes. Access to the platform and to specific features depends on your local law and the eligible region your account is registered under. These terms do not override applicable local law. If a conflict exists between these terms and local law, local law takes effect.
Contact support and request a formal account closure. Any remaining balance must be withdrawn first through your linked wallet — Nagad, Rocket or Upay, as configured on your account. After closure, transaction records are retained for the period required under applicable law.